ACCOMMODATION

Destiny Inn offers a wide variety of luxury and affordable accommodation to guests.

We also have a Lapa / Conference facility for corporate and social events.

COVID-19

The COVID-19 protocol that we have put in place at Destiny Inn Lodge property is for the safety and reassurance of staff and guests. This protocol is outlined below, followed by the business & essential services hotel and quarantine hotel protocols.

The COVID-19 protocol includes but is not limited to:

Screening of guests on arrival has become necessary in accordance with the national state of disaster pronounced by President Cyril Ramaphosa on 15 March 2020. Therefore, in order to prevent an infected person from checking into the hotel guests will be required to:

•    complete and sign a questionnaire
•    allow their temperature to be scanned with a thermal scanner

If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.

If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

Educating staff (ongoing) on what the virus is; where the disease outbreak began; ways in which it is transmitted; symptoms to look out for; and daily measures to prevent contamination and spread of viruses in personal, operational and guest spaces.

Staff hand sanitisers (alcohol based) have been rolled out in back of house areas (such as kitchen, office, laundry, staff restaurant and bathrooms) as well as front of house guest areas (such as reception desk, dining room, conference room and meeting room).

Guest hand sanitisers (alcohol based) are placed in easy reach of guests in public areas of the hotel with a notice encouraging regular use.

Personal hygiene is being reiterated, including the importance of washing hands frequently and thoroughly; avoiding touching eyes, nose and mouth; practicing respiratory hygiene (sneezing and coughing into a tissue that is safely discarded or the crook of the elbow), and avoiding touching one’s face;

Regular routine cleaning of public areas such as restrooms, breakfast rooms,  table tops, counters, hand rails, door knobs, back office surfaces and front desk surfaces are wiped down on a regular routine throughout the day, with a polycide chemical (a disinfectant cleaner) that kills most viruses;

Sanitisers for security officers at our hotel entrances have also been issued to ensure hygiene for themselves as well as all our arriving guests.

Protective wear such as protective gloves, aprons and face masks are issued to housekeeping and public area Guest Service Attendants when on duty and cleaning equipment with a polycide chemical (disinfectant cleaner) between guest and rest rooms.

Avoiding close contact with anyone who is coughing, sneezing and feverish.  Anyone showing symptoms of respiratory illness to be reported to the hotel’s general manager for further action to take place, such as contacting the NICD hotline.

Breakfast serving standards have been reviewed to replace the sit down with serving to the guest room.

While no one can predict the path of this virus, we are continuously monitoring developments and doing all we can to reduce the risk of potential contamination or spread of disease. We thank you for choosing to stay at a Destiny Inn Lodge  and look forward to delivering on our service excellence promise.

Destiny Inn Lodge –  Accommodating Business & Essential Services Protocol

The following protocols must be adhered to which has been booked, in part or in its entirety, as assisting business and essential service workers with accommodation.

Screening: These individuals are not necessarily Covid-19 positive, but must be screened on arrival in accordance with the requirement from government.  Every time a guest returns to the lodge, their temperatures might be taken and recorded. The same is be done for working staff.

In order to prevent an infected person from checking into the hotel guests will be required to:
•    complete and sign a questionnaire
•    allow their temperature to be scanned with a thermal scanner

If a guest’s temperature falls within the normal range and they do not show any symptoms they will be required to sanitise their hands and proceed to check-in.

If a guest’s temperature is high (actual temperature at screening should not exceed 37.5 degrees Celsius) and/or they have symptoms of the virus they will be disallowed to check-in and will be referred to a medical facility.

Check-In: All items on the front desk (pen, registration form and room key card) and the receptionists hands are sanitised, in front of the arriving guest, prior to any guest interaction. Guests are required to sanitise hands and credit cards, prior to interaction.  The speed point machine is sanitised before and after every use.  Credit card and cleared EFT payments only.

Only one receptionist may be present behind the reception desk and guests awaiting check-in are to observe social distancing.

Guest behaviour: Guests are allowed to leave their rooms to go to their respective places of work and return.

The diner will have very strictly controlled limited use. Guests are encouraged to take their meals ‘on the go’ or in the comfort of their room. Guests may make use of the pool deck and swimming pool while observing strict social distancing practices. Social distancing applies to all public areas throughout a guest’s stay, including the lobby lounge. Visitors are strictly prohibited.

Room cleaning: The hotel staff clean each room every day days and exchange linen every four days.

Where guests have checked out, departed rooms are cleaned and sanitised.

Laundry: Linen and terry (towels) are washed with sanitized chemicals. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.

Food and Beverage: Meals will still be offered, and the restaurant will have very strictly controlled limited use. Guests are encouraged to take their meals ‘on the go’ or in the comfort of their guest room.

Food may be ordered in for delivery from local takeaway restaurants.

Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard.

Filtered water and ice machines have sanitiser and wipes on hand to clean buttons, taps and handles before and after use.

Delivery and acceptance of goods: All goods are received outside the lodge and delivery personnel are not allowed to enter the lodge under any circumstances.

Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.

All surfaces that come into contact with delivered goods must be sanitised immediately.

Room cleaning: Guests are required to change their own linen and will be requested to clean their own rooms daily. The hotel staff will clean and sanitise each room, every three days, excluding linen changes.

Where guests have checked out, departed rooms are cleaned and sanitised and as far as is possible remain unoccupied for three days before the room is cleaned.

Laundry: Linen and terry (towels) are washed on the hottest wash cycle at 80°C. All the linen is ironed on a hot setting. Towels are tumble-dried until fully dry and hot enough to kill any potential viral matter.

Food and Beverage: Meals fully prepared and packaged.  Used crockery and cutlery are placed in the dishwasher and washed at the highest temperature as per FCS standard.

Delivery and acceptance of goods: All goods are received outside the hotel and delivery personnel are not allowed to enter the hotel under any circumstances.  Following receipt of goods, the packaging is sprayed and wiped down with Polycide and left for a minimum of five minutes before packaging is opened.  All surfaces that come into contact with delivered goods are sanitised immediately.

Please Note

  • Breakfast and dinner are optional, at an additional cost.
  • Breakage/key deposit is payable on arrival and is refundable on check out if there is no damages and keys are returned.
  • The client shall be responsible for any damage caused to the allocated rooms / venue or by any act or omission of the client or guests/employees of the client.
  • The establishment is a private resort and do not allow parties, abuse of alcohol and loud music and noise.
  • The establishment is not licensed to sell liquor.
  • Strictly no smoking in rooms are allowed.

Child Policy

  • Children under 3 years stay for free stays free when occupying the parent or guardian’s room, using existing bedding.
  • An additional rate will be charged per child if an extra mattress is needed.
  • No cribs (infant beds)

Non-Smoking

All buildings are public places and are non-smoking zones, including smoke pipes or burned incense. Smoking is allowed at designated smoking areas which are located in the garden gazebos.

Pets

  • Pets not allowed

Important Information

  • No smoking allowed in rooms
  • No loud music or parties allowed

Check-In

  • Check-in time 2 PM-6 PM
  • Check-out time is 10 AM
  • The front desk is open daily from 7 AM – 9 AM
    If you are planning to arrive after 6 PM please contact the property in advance using the information on the booking confirmation.

Required at Check-In

  • Credit card, debit card or cash deposit required
  • Government-issued photo ID required
  • Minimum check-in age is 18

Cancellation Policy & Notifications

  • The above amount does not include commission for travel agents or event organisers
  • 50% late cancelation fee will be charged if booking is cancelled after confirmation
  • 100% will be charged if booking is cancelled within 24 hours of service date
  • 10% levy will be charged on all cancellations for banking charges to refund any booking.
  • All refunds will take 21 working days before pay out due to get clearance from the bank.
  • Check in time is at 14:00pm and Check out time 10:00am. If the room is not vacant by 10:00am you will be charge a full day stay.
  • At check-in, you must present the booking form send to you to make this booking and a valid photo I.D with the same name. failure to do so may result in the lodge requesting additional payment or your reservation not being honored. If you have submitted additional documentation for a third party booking or paid via a different payment method, please disregard the note above.
  • All rooms are guaranteed on the day of arrival. In the case of a no-show, your room(s) will be released and you will be subject to the terms and conditions of the cancellation/No-show Policy specified at the time you made the booking as well as noted in the Confirmation Email.
  • The total price for this booking does not include breakfast, dinner, mini-bar items, telephone usage, laundry service, etc. unless prior arrangement. The lodge will bill you directly.
  • Right of admission is reserved
  • Extra guests must be reported at reception for full payment.
  • The client shall be responsble for any damage caused to the allocated rooms / venue or by any act or omission of the client or
    guests/employees  of the client.
  • All rooms are strictly Non-Smoking.  No hubbly bubly smoke pipes.  No burned essence.   Strictly no fire works.
  • No loud noise, music, drugs or party 
  • Destiny Inn Lodge Pty. Ltd. owners, shareholders, directors, members or employees do not accept liability for any loss, damage, illness or death, which may result from the occupation or use of this property or any of it’s facilities.

Special Prices on Group Bookings!

Luxury & Budget Accommodation Available.

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